Real Practices. Verified Results.
Anonymised case studies from real client engagements — every metric documented, every outcome verifiable. From solo practices to multi-location networks, these are the practices we work with every day.
The Challenge
Backlog of 1,200+ unworked claims, AR >90 days representing 38% of total receivables, and a previous billing company that had stopped following up on denials beyond two attempts.
What We Did
Assigned specialty-certified psychiatric coder, ran full denial-pattern analysis, and rebuilt the appeals workflow with weekly payer follow-up. Implemented same-day claim submission and root-cause tracking.
The Challenge
Practice had written off significant revenue as uncollectable due to aging beyond 120 days. Coding errors on complex cardiology procedures (catheterizations, modifier rules) were causing repeated denials.
What We Did
Conducted free 2-week audit of past 12 months of claims. Identified $180K in legitimately recoverable claims through correct modifier application, appeal documentation, and persistent payer follow-up.
The Challenge
New surgeon joining the group had been stuck in credentialing limbo for over 4 months. In-house team was overwhelmed and unable to push applications forward across 12 commercial payers + Medicare + state Medicaid.
What We Did
Took over the entire credentialing workflow, completed CAQH profile, resubmitted applications with corrected documentation, and ran weekly payer follow-up across all 14 enrollments.
The Challenge
Front-desk staff were spending 4+ hours daily fielding patient billing inquiries, payment plan requests, and balance disputes. This was directly impacting patient check-in flow and clinical scheduling.
What We Did
Deployed HIPAA-compliant patient helpdesk with a dedicated phone line for billing inquiries. Created payment plan protocols approved by the practice and implemented multi-channel patient statements.
The Challenge
Solo practitioner switching from a national billing service that had failed to address a 38% AR >90-day rate. Wanted to keep existing EMR (Athena) and avoid any practice disruption.
What We Did
Smooth onboarding without changing EMR. Ran parallel billing for first 14 days while building denial workflows. Began same-day submission, weekly AR review, and patient helpdesk on day 15.
The Challenge
Multi-location urgent care chain with inconsistent billing practices across sites. Each location had different denial rates ranging from 8% to 19%. No unified KPI reporting and no visibility for ownership.
What We Did
Centralised billing operations, deployed unified KPI dashboard across all 5 locations, and applied consistent coding standards. Implemented daily payment posting and standardised denial workflows.
See What We Could Recover
From Your Practice
Start with a free, no-obligation 2-week revenue audit. Most practices uncover $100K–$500K in recoverable revenue.