A Real Operations Partner — Not a Black Box
Healthcare buyers buy people first. Behind every claim, denial appeal, and AR recovery is a specialist who knows your practice — your specialty, your providers, your payer mix. Here is who you actually work with.
Eight Roles. One Operation.
Every client account is supported by a complete operational team — not a single rep handling everything. Each role focuses on what they do best, coordinated by your account manager.
Dedicated Account Manager
A single point of contact who knows your practice — your specialty, your providers, your payer mix. Your account manager owns weekly check-ins and escalations.
Specialty-Certified Coders
Coders certified in your specialty (CPC, CCS, specialty add-ons) handle your charges. Psychiatry, ortho, cardiology, urgent care — each has its own coder pool.
AR & Aging Specialists
Dedicated AR follow-up team chasing every claim through resolution. Persistent calls, payer portals, and appeals — until your aging AR is recovered or written off with documentation.
Denial Management Specialists
Coding-certified denial specialists analyse, correct, and resubmit denials within 48 hours. They also track root causes and feed prevention insights upstream.
Reporting Analysts
Build and deliver your weekly KPI reports — billed, paid, pending, denied, AR aging buckets. Spot trends before they hurt your revenue and proactively flag issues.
Patient Helpdesk Agents
HIPAA-trained agents who answer patient billing calls in your practice name. Payment plans, balance inquiries, dispute resolution — all handled within your defined policies.
Credentialing Specialists
Manage payer enrollment, CAQH, Medicare/Medicaid applications, and re-credentialing cycles. Weekly payer follow-up to keep applications moving toward approval.
Compliance & Security Team
HIPAA Privacy and Security Officers oversee access controls, audit logging, employee training, and incident response. Annual compliance audits and BAA management.
A Communication Cadence You Can Count On
Weekly Account Manager Call
A scheduled 30-minute call every week with your dedicated account manager. We review the prior week's KPIs, denial trends, AR aging, and any escalations. You always know exactly where revenue stands.
Live KPI Dashboard
Real-time visibility into billed, paid, pending, denied, and AR aging buckets. No black box. No month-end surprises. You can pull the numbers any time you want them.
Same-Day Escalation
Any payer issue, denial spike, or AR aging anomaly is flagged the same day. Critical issues get a phone call, not an email. You hear about problems before they hurt revenue.
Monthly Trending Reports
Beyond weekly KPIs, your account manager prepares a monthly trending report identifying patterns, opportunities, and recommendations across denial reasons, payer performance, and provider productivity.
US-Coordinated Operations
Account management is coordinated from our Austin, Texas operations base — overlapping with your business hours, responsive within published SLAs, accountable to your timezone and your patients.
Get Paired With a Real
Operations Partner Today
The free 2-week audit includes a full intro to your potential account manager and operational team. No commitment required.